Our Approach

With our insights, experience and knowledge about adult learning, we have developed a range of training programmes to meet generic organisation needs. However, we do realise that the trainees and the environment of each group is different. Therefore, we use the developed material as a framework when we customise it for your organisation and your people.

Communication Training

As communication professionals, passionate about the strategic role of communication, we are dedicated to provide knowledge and skills to facilitate it. We provide communication skills training to both communication professionals as well as communicators on various roles in the organisation.

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The Communicating Leader’s TOOLKIT

Authentic communication with teams is the key to productivity, quality and safety. The reality is that supervisors and managers are, more often than not, not promoted into leadership positions because of their communication competence. The Communication TOOLKIT for leaders will not only empower them to be competent and confident communicators, it will make them aware of the WHY for effective communication.

The one-day Communication TOOLKIT programme covers:

  • The new communication environment
  • Operating principles of communication
  • Our people differ
  • Leadership communication
  • Know your communication media
  • Information flow
  • Talk so that people will listen, and listen so that people will talk

The delegates get a workbook to document insights and the outcomes of various activities. They also get a copy of the The Internal Communication Playbook.

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Project Bottom line – The Blueprint For Customer Satisfaction

The programme is suitable for all levels of employees. The programme is based on Walt Disney’s view that he is only interested in the bottom line of a business – the bottom line on the faces of the customers, both internally and externally.

The one-day programme covers:

  • Quality and customer service in your organisation
  • The roles and responsibilities of the different people on the quality stage
  • The service chain in your organisation
  • The non-negotiables of customer service
  • Teamwork and customer service
  • The importance of effective communication
  • What to do when things go wrong
  • Measuring customer service
  • Developing a customer-centric mindset
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The QWERTY Programme for Office Professionals

The programme is aimed at secretarial, administrative and frontline employees. At the end of the programme, they will understand their world of work, the relationships in the workplace as well as themselves, significantly better.

The two-day programme deals with:

  • The importance of quality and customer service
  • Creating a positive work environment
  • Being an expert in your role, specifically with regard to meetings, project management and office protocol
  • Managing relationships in the office environment
  • Time management
  • Being an assertive and confident office professional
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Other Programmes We Offer Are

  • Measure what matters
  • Using the Communication Value Circle as framework for your Communication function
  • Develop a strategic aligned communication strategy
  • How to plan, prepare and publish engaging communication media
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