The core focus of our business is facilitating sustainable business growth and business optimisation through effective stakeholder communication and internal and external customer service. By implementing our Communication Programmes organisations are able to determine the information needs of their stakeholders, improve the Communication Skills of the Leaders in the organisation and keep their stakeholders informed about relevant issues. Our Customer Service Programmes identify critical touchpoints that determine the reputation of the organisation and the internal productivity processes.
We facilitate understanding of the stakeholders’ communication needs to create strategies and competencies that will engage them in the strategic intent of the business through a compelling corporate narrative and platforms.
We identify the critical touch points for both the internal and the external customers to improve the through-put of quality products and services by using tactics that will excite employees and customers.
Our receptionist recently attended a training session with Business DNA. We just wanted to say thank you - the change has been phenomenal. She has begun taking pride in being a receptionist, the way she dresses, her posture and business etiquette has improved significantly. She came back better equipped and she enjoyed the course thoroughly.
I have found that Business DNA has not only a comprehensive understanding of the communication industry but that they make an effort to also understand the business of their clients. This enables them to adapt easily to the ever-changing communication landscapes that have been par for the course at the companies I have worked at, especially within the mining industry.
My business relationship with Business DNA spans over a period of over 20 years. Dr Hamilton-Attwell and the Business DNA team truly upheld values of integrity, passion, and service excellence. Being an astute professional, clients of Amanda and her team can expect remarkable acumen in the field of Corporate communication and Stakeholder engagement practices. I fully endorse their value proposition in any assignment of this nature.
I would like to give official recognition to Business DNA for the manner in which they have been doing our employee newsletter for the past few years. They not only can pull a rabbit out of a hat but if needed they will work at odd hours to assist where ever possible to meet a deadline. They are always willing to go the extra mile - Amanda with the support and guidance and Lize with the writing and pushing us to achieve our goals.
I have been very impressed with Business DNA: they have bridged the divide between private and public sector work and demonstrated an understanding of the nuances of this particularly complex and multi-layered project. Not only do they provide top quality work, they are very responsive and willing to meet our changing (and very demanding) requirements, even if it has meant several changes. Their work ethic is also noteworthy. When an urgent project has needed completing I have been able to depend on them to pull it through. This is a very important factor when teams are under huge pressure to deliver. To summarise, my experience of the Business DNA team is that they are professional, highly skilled and dedicated to meeting the needs of their customers. What I have appreciated, in particular, is their willingness to provide robust guidance to our team, and their ability to manage conflicting viewpoints to the benefit of the programme.